VAT PHOU CRUISE POLICY

1. Adjustment of Schedule and Cruise Itinerary:

For all schedule, the crew will try to make sure that the itinerary will be as given to you before the trip. If during the trip, any elements that may pose to be an obstacle for the cruise, the crew will consider for alterations and delays at short notice.

2. Change Point of Embarkation and Disembarkation:

We are not responsible for any extra cost of transferring passengers to and from the reconsidered point of embarkation or disembarkation unless you have purchased a full tour package that includes land services from us. As so, any other reason for changing the points of embarkation and disembarkation cannot regard as a reason for cancelling the booking.

3. Fuel Surcharge:

Fuel costs were calculated based on the average of all passengers’ tickets. If the prices of fuel increase near the period of the cruise by more than 10%. We have the right to impose a fuel supplement fee which equals to the amount that exceeds the prices of our initial offers.

4. Deposit

4.1. For booking with less than 3 cabins

• 130s prior the departure date: 30% of a non-refundable deposit is needed to confirm the booking. The balance must be made 130 prior to the date.
• If a booking is made less than 129 days before departure date, full fare payment must be accomplished within 48 hours.

4.2 For booking from 4 cabins and more

• Please contact us for more details.

5. Cancellation by Us:

In the case of departures where the amount of booked cabins is less than 5 cabins, the departure may be cancelled by the operation team. The cruise’s status will be finalized and notified to you 30 days prior to the departure date. In case of cancellation, we will offer you an alternative cruise or date (subject to availability) or land package. Any surcharges in the alternative option that we give will not be covered by us and we will refund you any decrease in the new total cost of the booking.

6. Cancellation by Customers

6.1. For booking with less than 3 cabins: 

• Cancellations made 130 days or more prior to departure: charge 30% of total price
• Cancellations made 70 to 129 days prior to departure: charge 50% of total price
• Cancellations made less than 69 days prior to departure: charge 100% of total price

6.2. For booking from 4 cabins and more:

• We will consider the policy case by case for 4 or more cabins.

► If cancellations happen, wire fees and credit card commissions will be subtracted when calculating refunds.

7. Children Price and Extra Bed:

Children under the age of 5 are not allowed on board unless given special permission (kindly contact us to inquire more about this). Passengers from 5 to 18 are welcome on board but each needs to be accompanied with an adult who is fully responsible for their safety and wellbeing. For passengers from the age of 12 and up, full adult rate will apply.

8. Insurance:

Trip cancellation insurance is highly recommended. It will help you to get back any loss in case of cancellation of services such as flight tickets, accommodation or any non-refundable payments. Other insurances such as international medical, baggage loss are also recommended.

9.Dietary Needs:

Those who have the need for special dietary should contact us at least 30 days prior until embarkation. We will try our best to provide special dietary needs and request that base on product’s availability.

10. Travelers’ Responsibilities:

All who are on board the cruiser must take responsibilities towards other passengers as well as the crew members. We expect you to review the conditions of the trip itinerary, observe all safety requirements (on board and on excursions) and show proper social behavior to anyone on board.